The National Business Aviation Association’s (NBAA) annual meeting is one of the industry events I look forward to on my yearly travel calendar. In addition to spending time with aircraft operators, manufacturers and suppliers, this gathering offers highly valuable classroom sessions on a broad range of topics for the business aircraft sector.
In attending NBAA 2011 with Mike Long, Nexcelle’s Customer Support Director, we’ve come to understand how important lifecycle management and service coverage is for business jet operators. It is clear that their needs and requirements involve a wide scope of all processes involved in operating an aircraft, including just about everything from financing and arranging insurance coverage to handling the claim process for maintenance.
This opens up much broader opportunities for supplier services than typically applied to the airline industry, and is fully aligned with Nexcelle’s approach to integrated propulsion systems in the broadest sense – which includes more integration in the customer support and product support offerings as well.
For our role on the GE Passport 20 business jet engine, Mike already has been coordinating his teams at Nexcelle parent companies Aircelle and Middle River Aircraft Systems, along with GE Aviation as the powerplant manufacturer, to ensure our services package for the Bombardier Global 7000 and 8000 fully responds to the expectations of their future throughout the aircraft’s lifecycle.
- See the video interview with Mike Long at this week’s NBAA’s annual meeting in Las Vegas for his perspective on Nexcelle’s customer support advantages in the business aviation sector.
